IPitimiSMS is a clientless SMS platform that allows contact center (person to person messaging) and business systems (distributed messaging) to interact with customers through SMS (text) and MMS (pictures) without disrupting the existing voice services. SMS can be enabled on virtually any local or toll-free number along with international capabilities in over 50 countries worldwide.
User Friendly
The SMS portal is easy to access and use!
Accessible
No Downloads! The portal can be accessed online anywhere, anytime.
Authentication
Integrated with your Google account.
Contact Center Messaging
Agents log into an IPitimi SMS URL where they can receive and respond instantly to SMS in the queue.
Contact Center Messaging Provides:
Dynamic Routing Capabilities
- Skills Based Routing
Spanish texts will automatically route to a Spanish skilled agent
- Intelligent Recognition
The queue will try to assign texts to the same agent who’s already worked with the client
- Unresponsive Agent
Messages won’t get lost, when an agent goes unresponsive, the message will be redirected back into the queue with top priority.
- No-Hold Options
Give your voice callers the option to jump out of the hold queue and resume communication with SMS.
Quick Response
- Auto Responders
Respond to an SMS instantly
Thank you for your message, one of our agents will respond shortly.
- Macro Built Responses
Instead of agents typing out similar responses, create macros to cut message times drastically.
I’d be happy to schedule an appointment, does morning or afternoon work better?
Supervisor Dashboard & Portal
- Real Time Monitoring
Supervisors have access to a live dashboard to see who’s in a text chat, how many texts are in queue and more
- Advanced Reporting
Every message is tracked, timestamped and available to download. Reports can be sorted by agent, time, or by specific keywords, then exported.
IPitimi SMS was built and designed with contact centers in mind. Unlike other SMS providers, there is no limit to how many messages can be sent and receive on the platform. Only state-of-the-art infrastructure was used designing our SMS platform built with full redundancy, failover safeguards and intelligent routing capabilities to ensure your messages are delivered, 100% of the time.
Enterprise SMS
Enable SMS on any business number. IPitimi SMS enables individual employees to send and receive messages. No contact center application or special software needed.
You can add IPitimi SMS on top of your existing services regardless of who the voice provider is while keeping the same number.
Do you carry these
shoes in an 8?
I texted the image
of the cake I like.
Faster Results
90% of all text messages are read in under 3 minutes.
Happier Customers
78% of people wish they could have a text conversation with a business. Increase engagement and offer more ways for your customers to stay in touch.
Cost Savings
Easily integrate SMS into your administrative workflows to reduce inbound and outbound calls as well as your staffing expenses.
IPitimi does more than just text messages, we understand what it takes to stay ahead in today’s market. We work with companies of any size to identify problems, innovate communication solutions, follow through with deployment and prepare your communication needs to scale with the growth of your business.
New generation of customer experience
for every industry!
CITY NOTICES
WEATHER ALERTS
URGENT ALERTS
APPOINTMENT REMINDERS
RECORD KEEPING
SURVEYS
CONFIRMATIONS
ORDER ENTRY
PARENT REMINDERS
ABSENCES
SECURITY
TRACKING SHIPMENT CONCERNS
OUTAGES
BILLING REMINDERS
TECH SUPPORT
DISPATCH
ETA’S TECHNICIAN
ACTIVATION CODES
SECURITY
