In our previous blog (read here), we previously discussed the continuing challenge of keeping contact center callers away from queues for too long.
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Over the past few years, organizations have developed a greater need for availability from their workers in order to support more diverse markets, time zones, and customers. Availability is translated to Mobility, as we are able to engage and connect with employees, regardless of their location. On the employees end, the concept of Mobility provides the freedom to step away from the cubicle, and extend to the car, coffee shop, and even the beach. This can allow for a greater…
Network Monitoring describes the use of software applications and tools that allow network administrators to constantly and closely monitor network activities.
This process, as painstaking and strenuous as it is, especially to the network administrator, may also cause added expenses to the company.
The 2011 Super Outbreak, Hurricane Katrina and Hurricane Sandy are just three of the most powerful natural disasters to hit the U.S for the few past years. Because of natural disasters, the livelihood of many Americans have been completely washed away in the matter of minutes. And businesses? A majority of those affected have used drastic measures to painstakingly redeem the little they could salvage. Indeed, desperate times call for desperate measures. Unfortunately, a key business operation that suffers the…
The corporate world has just been blown away with the release of Microsoft’s Skype for Business.
When it comes to customer service, the growing need for immediate support has taken its toll for the past decade.
Taking a break and posting an old Yellow Page commercial to show you that we aren’t always serious at the phone company.
The last several days some T1 customers experienced intermittent connectivity issues with their circuits. This problem was not unique to IPitimi.
