The single location call center of the 1990’s hardly had reason for a technology like SD-WAN just as it didn’t for VoIP at the time. Call centers have always been...
Read More
“How to Deal with an Angry Customers” Have you or your employees ever felt frightened and intimidated by an irate customer? In every business, you are likely to encounter this...
Read More
Here are a few tips on how contact center managers can keep their agents motivated:[/vc_column_text] [/vc_column][/vc_row] Share and celebrate success
Customer experience and satisfaction are important in a business and its contact center. That is why management always tries to find the best solution to every problem that hinders customer...
Read More
